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Our goal at Reza Be Obsessed is for each and every customer to be completely satisfied with each and every purchase. We stand behind the quality of our haircare products 100%. If for some reason you are dissatisfied with your product, we will gladly exchange or refund your money. Returns and exchanges must be made within 30 days of purchase. Please contact our customer service department at or call (1-800-274-2456) to obtain a return authorization number before sending products back. Returns will not be accepted without this number. Please include original invoice and ship in a secure manner. Reza Be Obsessed cannot be held responsible for returned items that are not received. Customer satisfaction is a priority for Reza Be Obsessed; you have our assurance that any issues will be resolved.